Short-Term Rental Agreement

Rental Agreement & Booking Confirmation

By submitting a booking request and accepting these terms, you agree to the Casa Serena Rental Agreement and House Rules.

All reservations are subject to host approval. Your reservation is confirmed once all required payments are completed and you receive written confirmation.

1. Parties and property

This agreement concerns Casa Serena, 14322 Turtle Rock, San Antonio, Texas 78232, offered by the owner or authorized host to the primary guest identified in the booking request. The dates, guest count, and quoted charges are recorded in that request and in the host’s subsequent written confirmation.

2. Dates, guests, and occupancy

Check-in begins at 4:00 PM and checkout is before 10:00 AM (San Antonio time). Maximum overnight occupancy is 10 guests. The requested dates and number of guests appear in the booking request; the host must confirm them in writing.

3. House rules

Guests must comply with the Casa Serena House Rules, including no pets, outdoor-only smoking, quiet hours from 10:00 PM to 7:00 AM, parking limits, and no unauthorized events.

4. Pool and safety

The pool is not heated and no lifeguard is provided. Children require active adult supervision. Guests must comply with posted safety notices and promptly report unsafe conditions. All responsibilities remain subject to applicable law.

5. Price and payment

The booking request shows estimated lodging, discounts, cleaning, applicable taxes, and total charges. Prices remain estimates until the host approves the reservation and confirms the final charges in writing. Payment instructions and deadlines are sent after approval. The website does not collect payment. If the final charges or material terms differ from those accepted in the request, the guest must expressly accept the changes before confirmation.

6. Direct-booking cancellation terms

For confirmed direct bookings: cancellations 14 or more days before check-in receive a 100% lodging refund; cancellations from 7 to fewer than 14 days before check-in receive a 50% lodging refund; cancellations fewer than 7 days before check-in receive no lodging refund. Deadlines are measured from 4:00 PM San Antonio time on the scheduled check-in date. Unused cleaning fees and applicable refundable taxes are returned for cancellations before arrival. Any nonrefundable processing fees must be disclosed before payment. Mandatory legal rights are not waived.

7. Damage, security deposit, and property care

For direct bookings, a $500 refundable security deposit is required in addition to the rental charges. The deposit is collected after host approval and before check-in, not when the website request is submitted. The deposit will be refunded within 7 days after checkout and property inspection, less any documented costs of guest-caused damage beyond ordinary wear and tear, as permitted by applicable law and this agreement. The host will provide an itemized explanation of any deduction. Guests are expected to exercise reasonable care and report damage promptly.

8. Primary guest identity verification

For direct reservations, the primary guest must complete identity verification using a valid government-issued photo ID through a separately arranged process before the reservation can be confirmed. The verified identity must match the primary guest named on the reservation and agreement. Do not send identification documents through the website booking form, ordinary email, text messages, or social media. Verification does not guarantee reservation approval. The host will provide verification instructions separately after reviewing the request.

9. Electronic acceptance

By checking the required agreement box and submitting the booking request, the primary guest electronically accepts this agreement and the linked House Rules and consents to electronic records for the request. If material terms change, the guest must accept the revised terms before confirmation.

San Antonio STR Permit: STR-25-13500106